Purpose of the role

This is an entry-level position, based in London, supporting our global Support team to maintain industry-leading service levels. Playing a vital part in the daily operations of one of RA’s most dynamic teams, the Platform Support Advisor will be responsible for day-to-day promoter and customer support and administration.

Key responsibilities

• Dealing with customer ticketing queries and resolving potential ticket issues.


• Assisting promoters with event and payment related queries.


• General upkeep of the ticketing admin system.


• Identifying and highlighting potential fraudulent transactions using fraud detection software.


• Supporting local partnerships managers in ad hoc tasks.


• Approval and upkeep of artist, label and venue pages.


• Responding to artist and label related queries.


• Handling customer disputes and c...