Primary Role

• Provide general pool service and service client advice to support the Service Team, Construction Director and the Projects Team
• Assist with diagnostics and fault finding/resolution planning for pool systems
• Advise on pool maintenance systems
• Provide support to the construction director and construction team on new installations

Daily Tasks

• Process client service queries and feedback
• Manage engineer service queries and feedback
• Assist in maintaining a comprehensive list of service projects and checklist of items required on each project
• Provide assistance/guidance as necessary to the Service Engineers
• Liaison with construction and clients for new installation handovers
• Maintain an up to date training programme for the Service Team
• Maintain a list of frequent service issues for training and continuous improvement purposes
• Other duties as r...