Completes preventative maintenance and/or basic repair activities on Generator or component at the customer site with minimal direction.
In this role, you will make an impact in the following ways:
Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
Completes required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens.
Completes training...