The charter for this role will include:

- Greet and assist walk-in students and parents.
- Manage student appointments and maintain the counselor calendar.
- Handle incoming calls and guide students to the right point of contact.
- Maintain daily visitor logs and ensure the front office is always well-organized and presentable.
- Make outbound calls to prospective students who have shown interest in studying abroad (via leads from website/events/social media).
- Share accurate and basic information about countries, courses, and intakes.
- Follow up on leads and schedule appointments for counseling sessions.
- Maintain proper call logs and update lead data in CRM tools.
- Handle basic queries over call or WhatsApp and guide students to the appropriate counselor

Ideal Persona would :

- Excellent communication in English and Hindi
- Prior experience in telecalling, counseling support, or front office will be an advantage.
- Confiden...