Join Genesys as a Principal Agentic AI Architect in Ontario, Canada. This full-time role specializes in creating impactful AI solutions that connect people and systems for enhanced customer experiences.
You'll spearhead the end-to-end orchestration of AI initiatives, collaborating with senior stakeholders to align business objectives and technical strategies. With over 8 years in AI-driven solution delivery, you will transform ambitious goals into scalable, production-ready outcomes, utilizing Genesys Cloud’s advanced capabilities.
Key Responsibilities:
• Lead design and delivery of AI solutions
• Optimize architectures based on business KPIs
• Collaborate with internal teams and stakeholders
• Create rapid prototypes to accelerate time to value
• Champion responsible AI practices
Requirements:
• 8+ years in CX, CRM, or AI solutions
• Expertise in AWS, Azure, or GCP platforms
• Experience with API-driven architectures
• Background in conversational A...