Your potential has a place here with TTEC's award-winning employment experience. As a Principal Business Analyst, GCC Reporting & Process Excellence working hybrid in Hyderabad, India, you'll be a part of bringing humanity to business. #experienceTTEC

What You'll Do -

This role will support the Senior Program Manager in executing reporting, analytics, and process improvement initiatives across the GCC. The incumbent will own data collection, dashboard maintenance, and analytical deep-dives, while also driving day-to-day PMO hygiene across active workstreams. This is a hands-on execution role designed to scale the GCC's reporting and governance capacity.

You'll report to VP, Head of GCC.

During a Typical Day, You’ll

1. Maintain GCC dashboards and operational scorecards; ensure data accuracy and on-time refresh cycles

2. Conduct ad-hoc analyses on headcount, utilization, attrition, cost, and project health metrics

3. Sup...