Responsibilities

Position Purpose:

To act as a subject matter expert (“SME”) for the key tasks and responsibilities that reside within the Client Services department, as well as act as lead for complex projects and ad-hoc tasks that may arise. Where needed in times of absence will act as a second in command to ensure appropriate management of resources within the team.

Primary duties will include:

• Subject Matter Expert – Regarded as the technical expert within the Client Services department, with the ability to apply said experience and expertise to solve complex problems and set the strategy for, and progress, projects that deliver notable benefits to the team and wider organisation.
• Operational Governance – Assist the Client Services Manager in ensuring that key processes, responsibilities and controls within the Client Services department undergo regular review in terms of their execution and eff...