AWS is seeking a Principal Customer Success Specialist — Connect AI CX to lead strategic transformation initiatives for enterprise customers adopting AI-powered customer experience solutions built on Amazon Connect. This is a senior individual contributor role within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence (COE), requiring a rare combination of executive-level strategic vision and the practical credibility to design, validate, and scale transformation frameworks across the enterprise market.

This role goes well beyond tactically driving adoption. You will define the methodologies, playbooks, and repeatable models that shape how AWS, its customers, and partners approach AI-powered contact center transformation. Your work will directly influence product roadmaps, partner motions, and go-to-market strategies, creating lasting organizational and market impact across hundreds of enterprise and SMB account s globally.

In this role, you wil...