Position Overview

The Principal Organized Customer Engagement Training Director is a strategic commercial enablement leader responsible for advancing the effectiveness and consistency of Account Management teams supporting organized customers, including national accounts, health systems, prospective organized customers, and payer-aligned partners. This role leads the end-to-end training strategy for account management teams from onboarding through advanced enterprise engagement. The Principal Organized Customer Engagement Training Director designs and delivers measurable, blended learning solutions that equip teams to navigate complex healthcare environments, deliver value-driven conversations, and support enterprise growth.

This is a Madison, WI based position. Relocation assistance may be provided if needed.

Essential Duties

Include, but are not limited to, the following:

Account Management Learning Strategy