Administrator, Print Support MS Onsite

POSITION PROFILE

Responsible for the daily support of assigned RICOH managed devices within customer's fleet including the delivery of supply, service, and asset management services that ensure print availability and the achievement of service level agreements (SLAs). Responds to customer requests, service requests and device alerts, technical support, and training with a focus toward customer service.

Ensures solutions and applications used to monitor, manage, and report on assigned fleet are operating, routinely reconciled, and any outages are escalated appropriately.

JOB DUTIES AND RESPONSIBILITIES

�· Monitors all facets of the fleet program to ensure that performance standards are maintained and service level agreements (SLAs) between customer and RICOH are achieved.

�· Interfaces with RICOH, third-party, and vendor support resources to anticipate and prevent customer impact...