CTG is seeking a Process Analyst II to support process improvement initiatives for our client. This role focuses on analyzing business operations, documenting workflows, identifying automation opportunities, and helping drive operational efficiency improvements across the organization.

**Location:** Remote
**Duration:** 3 months

**Key Responsibilities:**

+ Analyze and document business processes, workflows, and operational procedures.
+ Interview subject matter experts and stakeholders to gather process requirements and identify improvement opportunities.
+ Create process maps, workflow diagrams, and analytical documentation using tools such as Visio and Miro.
+ Interpret operational and process data to identify trends, gaps, and optimization opportunities.
+ Support automation and robotics process improvement initiatives by developing business case recommendations.
+ Present findings, recommendations, and project updates to leadership and...