Process Architect - JHBOther
Johannesburg - Gauteng - South Africa
A leading tech-driven hospitality group is on the hunt for a Process Architect to streamline and elevate their business operations by designing and optimizing processes that boost efficiency, enhance effectiveness, and improve customer satisfaction. The ideal candidate will hold a Bachelors degree in Computer Science, Information Technology, or a related field, along with ITIL 4 Foundation Certification and Service Now CSA credentials. This is a key role for someone passionate about driving operational excellence in a fast-evolving digital environment.
DUTIES Serve as a subject matter expert on IT Service Management (GRC, FSM, CSM, ITSM, ITAM, ITOM, etc.) processes and guide clients toward ITIL 4 constructs. Articulate and drive a services-based Service Management approach versus a (legacy) process-based Service Management approach. Conduct client meetings to gather, articulate, and docu...