We’re Hiring | Customer Resolution Executive (Premium Process)
We are looking for a

Customer Resolution Executive

to join one of our

premium processes , specifically supporting

hotel operations . If you have experience in handling

escalations, grievances, and service recovery , this is a great opportunity for you!

About the Role
You will be responsible for managing

escalated guest complaints

across multiple channels (calls, emails, chats, and online platforms) and ensuring

timely resolution with a superior customer experience .

Key Responsibilities
Handling customer complaints end-to-end
Managing escalations effectively
Driving service recovery and customer retention
Monitoring performance & reporting metrics

✅

Key KPIs to Meet:
Average Resolution Time (ART)
First Contact Resolution (FCR)
Customer Satisfaction (CSAT/NPS)
Reopen / Repeat Complaint Rat...