Key Responsibilities:

• Report directly to the Head of Process & Service Excellence in driving business process and operational improvement initiatives.
• Identify process gaps, analyze business unit needs, and develop continuous improvement solutions through cross-functional collaboration, ensuring processes are more efficient, effective, and aligned with business goals (better, faster, safer, and cheaper).
• Lead and support the implementation of process improvement initiatives across relevant business units.
• Evaluate the effectiveness of implemented improvements and provide actionable recommendations for continuous enhancement.
• Continuously develop professional knowledge, particularly in banking, through training programs, certifications, and self-development initiatives.
• Build and maintain strong relationships with external stakeholders to support key responsibilities.

Requirem...