Role Summary

The AOP Knowledge Lead is responsible for building and managing the enterprise-wide process knowledge capability that underpins AI-driven automation and agent-based systems within the Agentic AI Program.

This role focuses on transforming Agent Operating Procedures (AOPs) into structured, reusable, and machine-executable knowledge assets within a Knowledge Graph, enabling scalable and consistent deployment of automation and AI agent use cases across Global Delivery.

The role acts as the owner and steward of AOP knowledge, ensuring processes are standardized, enriched with subject matter expertise, and governed to support operational efficiency, control, auditability, and long-term scalability. It is explicitly designed around the four-step knowledge-led AOP creation methodology (LLM-generated best-practice draft → SME enrichment → consolidation & iteration → governance & sign-off) that forms the strategic foundation of the Agentic AI Program....