Job Classification:

Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy

The Process Management Specialist will be responsible for supporting the Voluntary Benefits Delivery Capability team for all voluntary products offered. This individual will partner closely with our vendor partner internal stakeholders to assist in the onboarding, customer administration, and claims of voluntary products. The Process Management Specialist t will also work on projects, analysis, support system testing and may lead projects related to supporting the process.

What you can expect

• Provide support to the Delivery Capability team including but not limited to onboarding, customer administration, claims and policyholder services.
• Assist delivery partners with communication back to the customer or broker on complex claims. ...