Job Description

Responsible for ensuring accurate and timely check/wire transfer application and settling application disputes in a timely manner to avoid collection being delayed. Works closely with customer and collection team to ensure unapplied cash is solved within 48 hours.

Responsibilities

• Ensures timely check/wire transfer application to ensure KPIs are met
• Follows up with customer for payment details upon their remittance
• Ensures issues not resolved are escalated to the manager on a timely basis
• Monitors the Unapplied Cash report for unapplied cash > 5 days and resolves any related issues with Scottsdale/FMH AR collectors and ACS123 biller
• Ensures move payment done on time, AP/AR Netting checking is done
• Works closely with Scottsdale/FMH AR collectors to ensure customer’s disputes are resolved and liaise with other stakeholders to ensure prompt resolution
• Responsible to extract ...