**About the Role:**

**Grade Level (for internal use):**

13
**About the Role:**

**CX Product Excellence Leader**

The Product Excellence sits at the center of the organization's ability to execute. It exists because good strategy and strong function leaders are not enough if the operating infrastructure is broken. This person makes the machine run.

The role requires someone who can hold the operational picture across four functions and a governing council, identify where things are slipping before they become problems, and take personal ownership of making the organization more effective without needing to be asked. The Head of Customer and Commercial Platforms should be able to focus on strategy and stakeholder leadership with confidence that operations are handled.

**Responsibilities** **& Impact:**

**Organizational Intelligence & Insights**

+ Own the operational data picture of the product organization: usage...