About the Role

Permanent full‑time position based in Auckland. The role is hybrid: three days in the office and two days of flexible working.

The team is responsible for embedding, adopting, and leveraging customer relationship management capabilities across sales and service teams to drive exceptional customer and colleague experiences. It collaborates cross‑functionally with product, technology, risk, data and distribution teams to ensure CRM tools and processes are fit‑for‑purpose and aligned to the bank’s strategic ambition.

Key Responsibilities

• Identify and address relationship management capability gaps with key stakeholders.
• Develop and deliver training, resources, and enablement support.
• Support change management activities to drive adoption of new practices.
• Partner with technical and design teams to align solutions with business goals.
• Track adoption, gather feedback, and support continuou...