Own the end-to-end product lifecycle for internal tools and platforms, from discovery and definition through delivery and iteration.

Use qualitative and quantitative data to inform product decisions, prioritize features, and measure the impact of product changes.

Partner effectively with engineering, data, and design teams by leveraging a strong understanding of APIs, system integrations, and analytics.

Define and maintain clear product documentation, including product requirements, user stories, roadmaps, and release notes.

Lead and facilitate agile ceremonies such as sprint planning, stand-ups, retrospectives, and backlog grooming.

Collaborate with stakeholders to balance user needs, technical feasibility, and business priorities.

Continuously advocate for the user by applying deep empathy toward internal users, Card Members, or operational teams using the tool...