Job Description- Job Title: Product Owner, Service Desk Automation & User Experience (UX)- Req ID: *****- Job Location (Short): Apodaca, MEX | Queretaro, MEX | Reynosa, MEX- Employment Type: Full Time- Segment: Group Functions CFO- Job Category: Information Technology- Work Location Type: Hybrid**The Impact You'll Make**:As our Product Owner - Service Desk Automation & User Experience (UX), you'll lead the vision, strategy, and delivery of automation, AI-enabled capabilities, and employeefacing digital experiences that transform how our Global IT Service Desk operates.Your impact?
You'll improve speed to resolution, expand self-service adoption, enhance employee satisfaction, and reduce cost-to-serve through scalable, data-driven, and usercentric solutions.Acting as the bridge between business stakeholders, IT operations, UX teams, vendors, and development teams, you'll ensure that automation and UX enhancements deliver measurable business value and outstanding employee experien...