Job Description

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We are expanding our support operations and are seeking a detail‑oriented, technically capable Product Support Analyst to join our growing team. This role is critical for managing the initial triage of product‑related tickets escalated from our frontline helpdesk. As the first line of technical escalation, you will accurately assess, prioritize, and route each issue to the appropriate teams for resolution.

Key Responsibilities

• Review and triage incoming tickets from the refer queue, ensuring proper categorization and prioritization.
• Conduct initial investigations using internal tools, system logs, and documentation to determine appropriate next steps.
• Provide preliminary ...