Product Support Specialist
Insignia Software is seeking a Product Support Specialist in our Customer Care Team. The role involves resolving technical customer issues, documenting processes, training users, and recommending product enhancements.
About the position
This is a full‑time, permanent position based in Edmonton. Hours are 7‑4pm, Monday to Friday. The role may lead to a manager position for the right candidate.
Responsibilities
- Resolve technical customer issues.
- Review product support cases to ensure a high standard and clarity in escalation to developers.
- Ensure proper documentation for every technical process.
- Deliver technical training material.
- Demonstrate strong follow‑through and consistently keep commitments to customers and senior management.
- Recommend product enhancements to improve the product.
- Provide phone and email support to troubleshoot user queries.