TradeBeyond is searching for a Technical Support Specialist (Application) to join our team in Kuala Lumpur, Malaysia! As a Technical Support Specialist (Application), you will play a vital role in ensuring the smooth operation of our trade finance platform and providing exceptional support to our users.

Responsibilities

• Provide first-line technical support to TradeBeyond users via phone, email, and chat
• Troubleshoot and resolve application issues in a timely and efficient manner
• Document support interactions and solutions to ensure knowledge transfer
• Maintain accurate records of all support inquiries and resolutions
• Identify and elevate complex issues to the level 2 team
• Stay up-to-date on the latest features and functionality of the Tradebeyond platform
• Proactively identify potential issues and develop solutions to prevent them
• Collaborate with other internal teams to ensure seamless us...