This role is for one of the Weekday's clients

Min Experience: 0 years

Location: Bengaluru

JobType: full-time

Requirements

Your Responsibilities

• This position involves assisting customers who contact us via live chat, phone calls, and emails.
• You will be engaging in conversations with e-commerce business owners from over 50 countries worldwide , gaining insights into their business operations and guiding them in setting up our product to ensure their success.
• Documenting and categorizing technical issues and product requests reported by customers and forwarding them to the product team.
• Identifying obstacles in product activation by reviewing customer usage videos and providing UI/UX improvement suggestions to the product team.

Wh...