Responsibilities

• es Own 24x7 application production support operations ensuring uptime performance and stabi
• lityLead and manage L2L3 application support teams including staffing shifts and performance manage
• mentDrive Incident Problem and Change Management in line with ITIL proce
• sEnsure SLA KPI adherence track metrics and present operational dashboards to stakehol
• dersLead major incident management including bridge calls stakeholder communication and postincident rev
• iewsPerform and govern Root Cause Analysis RCA and ensure permanent fixes are impleme
• ntedCollaborate with Development QA Infra and Vendor teams for issue resolution and release sup
• portOversee release deployment and production validation activi
• tiesIdentify and drive automation opportunities to reduce manual effort and improve effici
• ncyEnsure applications meet security compliance and audit requirem
• ...