Role: Production Support Analyst

Job Description

• Provide two tier supports to all applications and provide assistance to all end users and identify any issues in production.
• Maintain schedule jobs and perform troubleshoot on processes and resolve all issues.
• Analyze all vendor applications and provide operational support to same and perform reviews.
• Administer and implement all new systems and ensure transition of plans to production.
• Provide training to various new employees and assist with expert knowledge on all production processes.
• Document all production applications and resolve all application issues and answer all requests.
• Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
• Maintain knowledge on all hardware and operating system and update security associate te...