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🥝 Production support engineer - expert

Tata Consultancy Services | mexico city, Mexico | Posted May 25, 2026

Job Description

Experience one of the biggest IT Service companies in the world!! Here at TCS we believe that people make the difference, that's why we live in a culture of unlimited learning full of opportunities for improvement and mutual development. We are looking for AWS Production Support

Monitor and manage incoming tickets via Service Now / ticketing tools.
Troubleshoot and resolve L1/L2 issues or route to appropriate teams.
Operational Support Activities

Support infrastructure and cloud operations like:
AWS Services (EC2, Lambda, ECS, EKS, Cloud Watch)
Work with deployment and infrastructure tools:
Harness – Manage CI/CD pipelines, deployments, and release monitoring
Aptakube – Monitor and manage Kubernetes clusters and workloads
Utilize observability and monitoring tools:
Splunk – Log analysis, alerting, and troubleshooting
Datadog – Infrastructure monitoring, APM, dashboards, and alerting
Support CDN and edge services:
Akamai – Traffic ro...

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