Description

Role Overview As Production Support Manager, you’ll take end-to-end ownership of Production Support outcomes for a regional cluster (e.g., UK / EU / APAC / NAM) delivered from our Global India Hub. You’ll lead talented teams across multiple platforms, set the operational rhythm, and partner closely with global stakeholders to keep our services stable, resilient, and continuously improving. If you enjoy high ownership, fast-paced delivery, and being the calm, decisive leader when it matters most, this role gives you the scope and visibility to make a real impact. Key Responsibilities Regional Ownership & Service Delivery · Own Production Support delivery for your region from the India Hub—across platforms, teams, and priorities. · Set a consistent, ITIL-aligned approach to incident, problem, and change management to protect stability and customer outcomes. · Track and improve service performance through clear ownership of SLAs, KPIs, incident trends, and...