Position Summary

Reporting to the Senior Manager, Shelter and Respite Services, the Program Manager is responsible for overseeing the day‑to‑day operations and service delivery within the assigned shelter and respite portfolio. The role focuses on ensuring high‑quality, client‑centered services that promote community, housing stability, dignity, and overall quality of life for clients. The Program Manager provides leadership and support to management teams, ensures operational and quality standards are maintained, and works collaboratively with internal departments and external partners to strengthen and enhance service delivery. This position also plays a key role in staff supervision, community partnerships, program development, compliance, and continuous improvement initiatives across Shelter and Respite Services. Responsibilities

Program Operations and Leadership

Develop and implement strategic initiatives that strengthen community engagement and client s...