Location: Toronto or Vancouver offices. Candidates outside these areas must relocate to a commutable location. About the Role

Project Controls Officer (PCO) provides critical post‑implementation support to the Client Delivery team, ensuring consistency, accuracy, and governance across client programs. This is a 6‑month fixed‑term contract with the possibility of extension or becoming permanent. Responsibilities

Manage post‑implementation client requests and change activities, including monitoring shared inboxes and JIRA boards, opening and tracking tickets, and supporting escalations as needed. Act as a coordination point between clients, Client Success Managers, internal control groups and external partners. Support and, over time, lead approved change requests, ensuring all updates are properly documented, reviewed, approved, and implemented accurately. Review and approve consumer‑facing collateral to ensure alignment with branding, regulatory, and network requireme...