**Location**:
Stavanger, Norway
**Security Clearance**:
NATO Secret
**Reference No**:
RFQ / Stavanger
**Skills, knowledge, experience required**:
- Intermediate understanding of end-user devices (desktops, laptops, tablets, smartphones) running Windows OS and Apple iPhones/iPads managed through Intune;
- Familiarity with Microsoft 365 services and tools, including Outlook, MS Teams, SharePoint Online, and OneDrive for Business;
- Strong troubleshooting skills to diagnose and resolve hardware, software, and network issues.
**Duties/role**:
- Early Lifecycle Support, e.g: guiding users through the enrolment guide for each of the end-devices (laptops, tablets, mobile phones, iPads);
- Admin and Logistic Support, e.g.: providing IT administrative tasks like account resets, attendance updates, issue log updates, and updates to the CMDB;
- Continuous Improvement, e.g.: identifying areas for improvement in the enrolment process, documentation, and best...