To oversee all aspects of service delivery. To ensure the highest possible service is provided to all individuals supported, funders & partnership agencies.

You will be supporting teams to deliver housing related support to vulnerable individuals aged 16 and over working closely with Social Services and Housing.

Service Delivery

• To monitor service performance of projects in line with project action plans & funding requirements, in partnership with the Contract & Quality Assurance Manager.
• Ensure that the team’s caseload is managed and monitored appropriately.
• Manage referrals via the Locata Gateway, allocating for assessment in line with contract requirements, and ensuring that urgent / emergency needs can be addressed, avoiding escalation of risk or hardship for the individual.
• Ensure appropriate risk assessments and risk management procedures including safety planning ...