Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

• Manage and triage user requests, inquiries, and operational support tickets across internal and external stakeholders.
• Analyse and categorize product-related issues and user requests to identify recurring patterns and opportunities for improvement periodically.
• Maintain operational workflows and t...