Description

The Project Manager provides enterprise-level leadership and oversight for centralized clerical operations and correspondence services within a highly regulated healthcare environment. Reporting to the Faculty Practice Group (FPG) PSS Office Management leadership team, this role is responsible for the strategic direction, governance, compliance, and performance of complex programs supporting claims operations, mailroom services, billing correspondence, document processing, and OCR-enabled digital workflows. The project manager leads large-scale operational improvement initiatives, establishes performance standards and reporting frameworks, oversees OCR vendor operations, and ensures alignment with CMS regulations, health plan requirements, and organizational compliance standards. This position serves as a key liaison across Medical Group leadership, Health Plan executives, Faculty Practice Group departments, and external vendors to drive operational excellence, reg...