Roles and Responsibilities

Managing cross functional business teams/stakeholders for IT requirements
Preparation of business requirement (BRD) & SRS (software requirement specification)
documentation for all IT initiatives interacting with business.
Manage all process & design related queries raised from implementation (Vendor) partners from IT
angle.
Propose design and architecture after doing a gap analysis of different salesforce applications for
Sales & Service Journey via all channels like digital, mobile-app, email, walk-in, website, IVR. etc. for
B2B & B2C user journeys.
Transforming IT strategy & plans to project execution & management till production go live & post
go-live support.
Liaise with testing team & business team to get test cases prepared & conclude UAT testing
Manage change management process for respective applications.
Work on configuration and customization of Salesforce based bu...