Job Description:
Role Summary
Lead end-to-end delivery of IT implementation projects and manage support & maintenance contracts for mission-critical systems serving enterprise clients, including government departments and the Hong Kong International Airport.
Key Responsibilities
Lead full project lifecycle — planning, execution, monitoring, and closure — ensuring on-time, on-budget, on-quality deliveryManage support & maintenance contracts including SLA management, incident resolution, and continuous service improvementServe as primary client contact; manage stakeholder expectations, progress reporting, and steering committeesLead cross-functional project teams; assign tasks, monitor deliverables, and mentor team membersIdentify, assess, and mitigate project risks; escalate critical issues with recommended actionsCoordinate third-party vendors and subcontractors for seamless deliveryM...