Job Title: Project Manager

Location: Waterloo, ON (3 days onsite)

Contract Duration: 09 months

Degree/Certifications Required:

• Bachelor’s degree in Business, Technology, Engineering, or related field PMP, or equivalent project/program management
• 9+ years of project/program management experience
• Experience in insurance, claims, or financial services Background in vendor-led delivery environments Consulting experience (Big 4 or equivalent) is an asset Experience with claims operations setup, transformation, or outsourcing models Exposure to assistance/case management operations and customer communication platforms (telephony, digital, chatbot) How will performance be measured:
• On-time delivery of integrated program milestones across all workstreams Vendor performance against scope, timelines, and deliverables Successful end-to-end implementation (discovery → go-...