Capital on Tap is a financial platform offering a best‑in‑class business credit card, spend management solution, a savings product and a suite of tools designed to help small businesses operate more efficiently.

Manchester – 3 days per week in the office.

Quality Assurance / Customer Operations

We are looking for analytical specialists who can bring deep subject‑matter expertise to our control environment. You will audit and review financial crime cases to ensure compliance with FCA regulatory standards and the Proceeds of Crime Act.

• Holistic Case & Task Auditing: Conduct technical audits of end‑to‑end financial crime cases and customer interactions to ensure full compliance.
• SLA & Quality Oversight: Monitor adherence to Service Level Agreements and assess risk mitigation without compromising accuracy.
• Advanced Risk Identification: Identify emerging risks, procedural gaps or near‑misses and elevat...