QA Functional Tester (AN3) – Hybrid | Brooklyn, NY

Location: Hybrid (3 days onsite -Brooklyn, NY / 2 days remote)

Duration: May 1, 2026 – April 29, 2027 (1 year)

Hours: 35 hours/week (Mon–Fri)




Overview

Our client is seeking a QA Functional Tester to support the Customer Service Management System (CSMS), a critical platform used to manage non-emergency city services and public requests. This role focuses on testing enhancements, defect fixes, and system upgrades within a Microsoft Dynamics CRM environment and associated digital platforms (portal, mobile, SMS).



Key Responsibilities

• Review requirements for completeness and testability; provide QA sign-off


• Develop test strategy, test plans, and detailed test cases


• Execute test cases and docume...