Job Description:
Location: Pakchong, Nakhon Ratchasima
Are you ready to make a meaningful impact in petcare quality and consumer experience? As our Q&FS Technologist – Complaint and Continuous Improvement, you’ll be part of a passionate team dedicated to protecting consumers, strengthening food safety standards, and driving continuous improvement across our operations. Together, we’ll turn insights into action, elevate quality performance, and help shape the future of Mars Petcare.
What You’ll Do
As our PCH Q&FS Technologist - Complaint, your key responsibilities will include:
Lead Complaint Management Excellence – Oversee consumer and customer complaint handling processes, ensuring timely investigations, accurate categorization, and compliant responses aligned with Mars privacy and quality standards.
Drive Continuous Improvement – Analyze complaint trends, identify root cause...