Position: Quality Assurance Analyst Team Lead/Supervisor

Location: Taguig City | Onsite

Salary: Up to 45K

Schedule: Shifting

Job Description

The Quality Assurance Analyst Team Lead/Supervisor will oversee the QA team to ensure the consistent delivery of high-quality performance across sales operations. This role is responsible for monitoring, evaluating, and improving interactions, ensuring compliance with client standards, and driving overall service excellence.

Qualifications

• Experience in handling/supporting any BPO Sales account is required
• At least 2 years of relevant experience
• Excellent skills on Excel/Quality Tools / Data Analysis / Analytical Skills / Reporting
• Excellent written and verbal communication
• Must be able to start ASAP