Process Audit / Quality Assurance Executive (Domestic BPO Operations)

Location: Hitech City, Hyderabad (Near Metro Station)
Job Type: Full-Time
Experience Required: 5–7 Years

Job Summary
We are looking for an experienced and detail-oriented Process Audit / Quality Assurance Executive for Domestic BPO operations. The candidate will be responsible for conducting call audits, process audits, quality monitoring, compliance checks, and process improvement activities.

Key Responsibilities



Conduct call audits and process audits for operations teams


Monitor adherence to SOPs, compliance standards, and quality guidelines


Identify process gaps and recommend corrective actions


Prepare QA reports, audit reports, and documentation


Coordinate with operations teams to improve process efficiency and quality


Maintain audit records and track performance metrics
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