We’re Hiring || Manager – Quality || International E-Commerce Process

• Location: Kolkata
• Working Days: 5 Days a Week
• Shift: North America Shift

Key Responsibilities:

• Lead the Quality function for the International E-Commerce vertical
• Drive quality frameworks, audits, calibrations, and governance
• Analyze performance data to identify improvement areas and implement action plans
• Partner with Operations & Training teams to improve CSAT, FCR, and KPIs
• Conduct RCA (Root Cause Analysis) and implement corrective/preventive measures
• Mentor and develop the Quality team to achieve business goals
• Ensure compliance with client and organizational standards

Desired Candidate Profile:

• Proven experience in Quality leadership role in International BPO/E-Commerce process
• St...