We’re Hiring ||

Manager – Quality

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International E-Commerce Process

Location:

Kolkata
Working Days:

5 Days a Week
Shift:

North America Shift

Key Responsibilities:

Lead the Quality function for the International E-Commerce vertical
Drive quality frameworks, audits, calibrations, and governance
Analyze performance data to identify improvement areas and implement action plans
Partner with Operations & Training teams to improve CSAT, FCR, and KPIs
Conduct RCA (Root Cause Analysis) and implement corrective/preventive measures
Mentor and develop the Quality team to achieve business goals
Ensure compliance with client and organizational standards

Desired Candidate Profile:

Proven experience in Quality leadership role in International BPO/E-Commerce process
Strong understanding of Quality tools, Six Sigma methodologies (preferred)
Excellent stakeholder management a...