Area of Interest: Branch and Retail Banking

Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188

Work style: Hybrid Worker

Date: 19 May 2026

We are currently seeking an ambitious individual to join in the role of Quality Assurance Manager.

Role Purpose

• The role of the Sales Quality Function is to ensure that HSBC’s customers are treated fairly and are recommended products that are suitable for their needs and appetite for risk.
• Sales Quality Assurance (‘Check the checkers’) should ensure that the checks conducted and documented on the sales by the Sales Quality Functions are in line with HSBC guidelines, policies and procedures as well as being compliant with respect to local regulatory requirements.
• The role of Quality Assurance Manager is to ensure the Sales Quality process meets the global standard for quality in assessing and auditing the sales quality outcomes, to ensure the products ...