Job Overview
Join our team in Tempe, AZ, where you'll have the opportunity to contribute to a dynamic work environment as a Quality Assurance Specialist. This hybrid role requires you to be in the office 4 days a week, allowing you to collaborate closely with your team while enjoying the flexibility of remote work. Work hours are from 7:30 am to 4:30 pm AZ time, with the potential for extension based on business needs.
Key Responsibilities
- Monitor and evaluate interactions for adherence to quality standards (60% of time).
- Develop and implement quality assurance processes and guidelines (5% of time).
- Collaborate with training teams and management to address performance gaps and improve service quality (15% of time).
- Prepare and present detailed quality reports to management and stakeholders (10% of time).
- Identify opportunities for process improvement and recommend actionable solutions (10% ...