On-site - Muntinlupa 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Professional Development

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About the Role:

We are looking for an entry-level Quality Assurance (QA) Assistant to join our Quality and Audit team. This role is positioned for candidates with 1–2 years of experience or strong fresh graduates who demonstrate sharp analytical skills and a high attention to detail. You will be responsible for evaluating call transactions, identifying process improvement opportunities, and providing structured coaching to help agents achieve performance goals. If you enjoy a fast-paced BPO environment and have a passion for maintaining quality standards, this role is a great fit for you.

What You’ll Do:

• Monitor and evaluate calls specifically for TGI Call Center Partners to ens...