**Job Overview**

+ Ensures that the quality of task completion is acceptable and accurate by reviewing the daily work produced by the team.
+ Ensures that the work is meeting the required specifications/procedures and requirements through daily audits.

**Essential Functions**

+ Responsible for auditing quality and providing feedback to Service Delivery Team.
+ Prepares QA daily, weekly and monthly reports and interacts with operations and support groups regarding quality improvements.
+ Ensure adherence to client standards and recommends/develops actions plans/process improvements, if necessary to contain and correct quality problems.
+ Organize process documents and make sure it is always up to date.
+ Perform regular and special audits as requested by Client Teams to suit their need.
+ Assist Service Delivery teams on investigating client escalations and resolve issues.
+ Evaluate and discuss problems relating to accuracy scores, q...