As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

We are on the lookout for a Quality Control Specialist to join our VIP Department .

Responsibilities:

• Monitor and evaluate the quality of communication between managers and players (email, messengers, phone).
• Ensure compliance of communication with established standards and regulations.
• Prepare detailed reports on evaluations and identified issues.
• Provide constructive feedback to VIP Managers and Support teams.
• Participate in the development and updating of QA evaluation forms an...